Terms and Conditions

Terms and conditions

Welcome to the official 5PREVIEW webshop. When you are shopping on our webshop, you are automatically accepting our terms and conditions.

5PREVIEW reserves the right to modify these terms and conditions, change and update the site at any time. 

Therefore, we recommend that you read the following text carefully before placing your order. If you have any questions, send an email to store@5preview.se. We will answer your questions within 24 hours (except weekends).

1. Pricing

All prices are shown in euro. Shipping costs will be added to your order at checkout. All prices include Swedish VAT of 25% on orders to Europe. All orders outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. All fees in regards to local customs handling including duties and taxes will be debited to you directly. Please contact your local customs office for more information. 

2. Payment

We accept payment by credit card, credit card via PayPal or directly through PayPal.

3. Order and availability

You will receive an order confirmation by e-mail directly after placing your order. Sometimes during our sales period or special archive campaigns an item can be out of stock. Then you will be informed by e-mail. We do not guarantee that all items included in the webshop are in stock at the time of your order. 

4. Shipping and delivery

We offer worldwide shipping and we use the forwarder FedEx for our deliveries. All orders will be processed within 1 to 3 business days after the order has been placed, provided that we receive due payment, clearance and have stock availability. During our sales period order processing may however take up to 7 business days. 

All orders above 100 euro will be shipped free of charge in a solution of our choice. Please note that the shipping cost will be added after discounts are applied. 

You will find all the alternatives for shipping when proceeding with your order and the shipping cost will be added to your order and displayed at checkout.

When your order has been dispatched, you will receive an e-mail with your tracking confirmation and instructions on how to track your order. 

Delivery times are provided as guidelines only and do not take into account for possible delays. Please not that the goods cannot be left without a signature and that FedEx usually operate between 8 am - 6 pm on business days. We are unable to deliver to post office boxes.

Shipping and delivery in Sweden 

Free shipping will apply on all orders over 100 euro.

On orders less than 100 euro, a shipping fee of 7 euro will be added to your order. 

Standard delivery time: 1-2 working days

Shipping and delivery within European Union

Free shipping will apply on all orders over 100 euro.

On orders less than 100 euro, a shipping fee of 15 euro will be added to your order. 

Standard delivery time: 3-5 working days

Shipping and delivery outside European Union

Free shipping will apply on all orders over 100 euro.

On orders less than 100 euro, a shipping fee of 15 euro will be added to your order. 

Standard delivery time: 4-6 working days

5. Returns and exchanges

You are always entitled to return or exchange your items from the current collection within 14 days from the time of delivery. Please note, you can’t return or exchange sale or archives items.

If you would like to return or exchange an item please read the guidelines below.

Returns and exchanges are at your own expense. All exchanges are based on stock availability. Sale and archive items can only be refunded if classified as faulty.

How to return or exchange items:

1. Please contact us at store@5preview.se within 14 days from the time of delivery to get information on how to proceed in your case. Kindly provide us with your order number and specify the issue when contacting us.

2. Returns and exchanges will only be acceptable if the item is unused (other than to try the item on), unwashed and in original packaging including tags.

3. Please return your package to our office address:

5PREVIEW STUDIOS

ATT. RETURN - Magnus Fagernäs

Åsögatan 119

116 24 Stockholm

SWEDEN

4. Please note that the package must be send with distribution directly to the address above as we are not able to pick up your package if it's been delivered to pick up locations. We recommend choosing a shipping company that offer tracking and insurance of the goods as we do not compensate for returns lost in transport.

5. Once we have received the goods and accepted the return, we will transfer the amount to the original purchaser’s credit card or PayPal account within seven days. Note that additional duties and/or taxes will not be refunded. For countries within the European Union, VAT will be included in the refund. 5PREVIEW earns the right to decline a request, and the item will be send back to you. 

6. Defective or incorrect items

In case of a complaint or a missing delivery, please contact store@5preview.se, including your order number, pictures of the claim and a description and we will help you. This does not include defects caused by improper use, faulty maintenance or general wear. 

7. Pre-orders

When placing a pre-order on our internal webshop, we will invoice you the amount when we receive the item from our supplier. Your order will be dispatched as soon as we receive the payment. We aim to keep the expected delivery stated but delays on the production can occur. 

8. Privacy and cookie policy

It is important for us to ensure that your personal information is protected when using our services. Therefore, your privacy is precessed and stored in connection with use of the website with utmost care. Our policy will be updated continuously so please stay updated with our privacy policy when using our website. Read the full policy here