You are always entitled to return or exchange your items from the current collection within 14 days from the time of delivery.
Please note, you can’t return or exchange sale or archives items.
If you wish to return or exchange your items you just have to follow the guidelines below.
Returns and exchanges are at your own expense. All exchanges are based on stock availability.
How to return or exchange items:
1. Please contact us at email@example.com within 14 days from the time of delivery to get information on how to proceed in your case. Kindly provide us with your order number and specify the issue when contacting us.
2. Returns and exchanges will only be acceptable if the item is unused (other than to try the item on), unwashed and in original packaging including tags.
3. Please return your package to our office address:
ATT. RETURN - Magnus Fagernäs
116 24 Stockholm
4. Please note that the package must be send with distribution directly to the address above as we are not able to pick up your package if it's been delivered to pick up locations. We recommend choosing a shipping company that offer tracking and insurance of the goods as we do not compensate for returns lost in transport.
5. Once we have received the goods and accepted the return, we will transfer the amount to the original purchaser’s credit card or PayPal account within seven days. Note that additional duties and/or taxes will not be refunded. For countries within the European Union, VAT will be included in the refund. 5PREVIEW earns the right to decline a request, and the item will be send back to you.